Shipping policy

Shipping Policy

Company Details This website is operated by Create Bespoke Ltd, trading as Displaypro. Throughout the site, the terms “we”, “us” and “our” refer to Create Bespoke Ltd (Company Registration Number: 16204964).

1. Delivery Options & Costs We offer a variety of shipping methods to suit your needs, with all final delivery costs and options calculated dynamically at checkout based on your location and the items in your cart.

  • UK Mainland: We offer Free Delivery on orders that meet our minimum spend threshold. For all other orders, tracked low-cost Standard Delivery and Express delivery options are available.

  • Northern Ireland: We deliver to Northern Ireland. Prices vary based on the specific location and order size, and will be calculated at checkout.

  • Please Note: Delivery aims and costs are subject to change at any time based on fluctuating courier charges.

2. Order Tracking Where possible, tracking information will be provided to you via email and/or SMS message once your order has been dispatched, allowing you to monitor your delivery's progress.

3. Delivery Times & Delays We strive to dispatch and ship all products on time to reach you within the time frame specified at checkout. Please note that these delivery times are aims and estimates that we work hard to achieve to provide a great service.

However, occasional unforeseen issues involving our production schedule or third-party couriers can cause delays. We kindly ask that you allow sufficient time for communication and problem-solving should a delay occur. Additional delivery information specific to your order can be viewed by logging into your customer account.

4. Damaged Goods in Transit If your product arrives damaged, it is critical that you keep all packaging (both interior and exterior) and the original shipping labels. You will need to provide clear photographs of these items along with the damaged product to process a replacement or refund. Please refer to our Returns Policy for full instructions on reporting damaged items.

5. Pricing & Taxes Value Added Tax (VAT) is fully included in our displayed prices and will be clearly itemized for you on the checkout page.

6. Customer Support If you have any questions regarding your shipping options, or if you need support with an order in transit, please contact our online channel customer service team at: Email: hello@displaypro.co.uk