Refund policy

Here is the improved, professional version of your Returns Policy.

It includes the required legal ownership declaration at the top, consolidates your non-returnable items into a single clear list, and modernizes the legal terminology at the bottom (updating the outdated "Distance Selling Regulations" to the current UK "Consumer Contracts Regulations").

Returns & Refunds Policy

Company Details This website is operated by Create Bespoke Ltd, trading as Displaypro. Throughout the site, the terms “we”, “us” and “our” refer to Create Bespoke Ltd (Company Registration Number: 16204964).

1. Returns Window & Eligibility Our returns policy lasts for 14 days from the date of delivery. If 15 days have passed since your purchase was delivered, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the exact same condition that you received it.

  • In a fully resalable condition with any tags intact.

  • Returned in its original packaging.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or arrive damaged.

2. Non-Returnable Items Certain types of items are strictly exempt from being returned or refunded. These include:

  • Bespoke & Custom Goods: Any non-stock products made to customer specifications, including items of a unique size, cut-to-size sheets, or custom colours.

  • Personalised Goods: Including, but not limited to, business cards, roll-up banners, and house plaques.

  • Sale Items: Only regular-priced items may be refunded.

  • Perishable Goods.

  • Gift Cards.

3. Damaged or Defective Goods We only replace items if they are defective or damaged upon arrival. If you have received a damaged item, please email hello@displaypro.co.uk with your order number and the following evidence:

  • Clear photographs of the damaged item.

  • Clear photographs of the packaging (both interior and exterior).

  • A clear photograph of the shipping label.

We will review the issue and may require the damaged item to be returned to us for verification before issuing a replacement or refund.

4. The Refund Process Once your return is received and inspected, we will send you an email to notify you that we have received it, alongside the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 30 days.

Late or missing refunds: If you have not received an approved refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take some time before your refund is officially posted).

  3. Contact your bank (processing times can vary). If you have completed these steps and still have not received your refund, please contact us at hello@displaypro.co.uk.

5. Shipping Your Return To return an eligible product, please mail it to: Display House, Main Cross Road, Great Yarmouth, NR30 3NZ

  • You are responsible for paying your own shipping costs for returning your item.

  • Original and return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • If you are shipping an item of value, we strongly advise using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

6. Statutory Rights This policy does not affect your statutory rights relating to faulty or misdescribed goods, or your right to cancel orders under the Consumer Contracts Regulations. Further details regarding your rights are available from your local Trading Standards Department or Citizens Advice Bureau.