Customer Service Administrator APPLY NOW

17000 - 20000 gbp / year
Full time

DisplayPro Ltd is a UK manufacturing and EU distributor of own-brand products. After the acquisition of Gordon Signs and Interior Displays, we are now looking to recruit additional team members to help with our expansion.

Location: St Faith's Rd, Norwich, NR6 7BW

Please note: Ad hoc travel to our Great Yarmouth may also be required.

Hours: Working 8.30am-5pm Monday to Friday

Please note: Hours may vary depending on the needs of the business.

Salary: 17-20k (Dependant on experience)

The Role Includes:

Working within an incredibly fast paced environment, within a company which is rapidly growing, the duties will include but are not limited to:

  • Responding to customer enquiries via telephone, email and various platforms and building long term rapports
  • Having thorough knowledge of products and materials available
  • Providing customer quotations for standard and bespoke products
  • Encouraging and maximising sales opportunities as much as possible i.e. through outbound calls, upselling, networking etc.
  • Answering queries relating to e-commerce which means answering questions about buying, shipping, order details, changes to orders, refunds etc
  • Investigating delays of orders by contacting our couriers, warehouses, tracking orders and keeping customers up to date
  • Answering customers queries with the aim of a first time resolution and within the agreed response time
  • Providing the best Customer Care experience to all customers
  • Screening and directing telephone calls whilst communicating accurate messages
  • Developing an in depth service knowledge to customers
  • Maintaining accurate and up to date customer records, billing details etc.
  • Administration and general office duties such as filing, copying, scanning, and assisting colleagues
  • Ad-hoc tasks when required
  • Providing administrative and clerical support to the management, operations and admin teams.
  • Using a range of office software's including Shopify, Linnworks, excel spreadsheets and databases

Requirements:

The perfect candidate will be able to communicate effectively with customers and offer exceptional customer service skills. They must have excellent organisational and administration skills and a keen eye for detail to ensure all tasks are completed accurately and all issues are resolved.

  • 2-3 years Customer Service experience (required)
  • 2 years Administration experience (desirable)
  • Manufacturing/product design knowledge (desirable)
  • Administration, Business, or related qualification (desirable)
  • Highly organised and able to multi-task
  • Computer Literate
  • Good levels of written and spoken English
  • High attention to detail and ability to work under pressure.

Benefits:

  • Holiday Entitlement: 25 days + bank holidays
  • Bonus scheme
  • On-site parking
  • Career progression

Job Types: Full-time, Part-time, Permanent

Salary: £17,000.00-£20,000.00 per year

Job Types: Full-time, Permanent

Salary: £17,000.00-£20,000.00 per year

Schedule:

  • Monday to Friday

Experience:

  • customer service: 1 year (Required)

Education:

  • A-Level or equivalent (Required)

Work remotely:

  • No
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